Terms of Service and Sale
THESE TERMS OF SERVICE AND SALE (“TERMS”) CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. THESE TERMS APPLY ONLY TO THE SERVICES IDENTIFIED BELOW (THE “SERVICE” OR “PROGRAM”). SERENITY CENTRAL MAY MAKE AVAILABLE OTHER SERVICES (“THIRD-PARTY SERVICES”) ADMINISTERED BY A THIRD-PARTY (“THIRD-PARTY SERVICE PROVIDER”). YOUR USE AND ACCESS OF THIRD-PARTY SERVICES ARE GOVERNED BY THE THIRD-PARTY SERVICE PROVIDER’S PRIVACY POLICY AND TERMS OF SERVICE.
These Terms incorporate by reference the Serenity Central Privacy Policy. In the case of a conflict between these Terms and the Serenity Central Privacy Policy, these Terms shall supersede. These Terms and the Serenity Central Privacy Policy constitute the Agreement for your use of Services and Merchandise being purchased. The Agreement is subject to change by us without prior written notice at any time, in our sole discretion. Any changes to these Terms will be in effect as of the “Last Updated Date” and are accessible via the Serenity Central Terms of Service page. You are responsible for reviewing those terms periodically. Your continued use of the Service will constitute your acceptance of and agreement to all such changes.
ORDER ACCEPTANCE/CONFIRMATION.
You agree that your order is an offer to buy services or merchandise under the Agreement. Serenity Central reserves the right to accept or reject orders in its sole discretion.
PRICING/PAYMENT
a. US Dollars. All prices are in US dollars.
b. Prices Subject to Change. All posted or advertised prices posted are subject to change without notice. The price charged for the Service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your order total (as applicable) and will be itemized in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer made by us and we reserve the right to cancel any orders arising from such errors.
c. Payment Terms; Method. Terms of payment are within our sole discretion and are currently processed via Stripe. Payment processing is governed by the Stripe terms and privacy policies, available at www.Stripe.com. Full payment is due at time of registration or purchase and can be made with Visa, MasterCard, American Express, or Discover. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
d. System Processing Fee. A 2.5% system processing fee will be charged at the time of purchase for reservations, which include but are not limited to the following:
1. Housing
2. Tuition
3. Healing Arts Services
4. Online Programs
5. Meals
The system processing fee is refundable or eligible for credit on account in accordance with Serenity Central’s cancellation policies.
e. All registrations and bookings are subject to Serenity Central’s cancellation policies listed below. PLEASE REVIEW THE SPECIFIC CANCELLATION AND REFUND POLICIES FOR EACH SERVICE:
i. SERENITY CENTRAL RESERVES THE RIGHT TO CANCEL ANY SERVICE OR PROGRAM AT ANY TIME. IN THIS EVENT, YOU WILL BE GIVEN A COMPLETE REFUND OR CREDIT (AT OUR DISCRETION). A REFUND WILL BE CREDITED BACK TO THE ORIGINAL PAYMENT METHOD OR CARD.
ii. ONSITE and ONLINE Programs. Payments made will be refunded in full (less a $35 processing fee) if canceled 15 or more days prior to the Program or Service start date. If you cancel between 14 days and one day in advance, 50% of the payment will be refunded, unless the cancellation if the result of an emergency such as a serious illness or death. No credit or refund is available if you cancel on your arrival day, do not show up, leave a program, event, or accommodation early and if you arrive on campus with symptoms of active infection. If you test positive for a communicable disease during your retreat you must leave Serenity Central. If you are required to leave due to such an illness, you will be eligible for a 50% refund due to early departure.
iii. ONLINE Technical Issues. Users are entirely responsible for having working internet, computers and other technology necessary to connect to the Serenity Central offering at the date and time the Program is offered. However, if technical issues caused by Serenity Central or its third-party providers result in cancellation or outages/content loss, then Serenity Central in its sole and exclusive determination may offer the following in place of a refund or credit:
iv. Serenity Central will make up the Program sessions and/or provide a recording to those who were prevented from attending;
v. In cases where the Program is interrupted, and the lost content/presentation is material to the Program, Serenity Central will facilitate the delivery of the missing content/materials as determined by Serenity Central in collaboration with the presenter, within a reasonable period of time following the original Program delivery date(s).
- RECORDINGS. Serenity Central reserves the right to record in any manner or medium, certain programs and sessions, and by participating in our programs, you agree that your voice, image and likeness may be recorded (audio, video, etc.). The recordings shall constitute Serenity Central intellectual property, and may be used, sold, licensed, broadcast, and otherwise commercially exploited as determined by Serenity Central in its sole and reasonable discretion. You hereby grant to Serenity Central and its affiliates and assigns the right and permission to use in perpetuity, your name, likeness, image, voice, recorded voice, appearance, biographical information, statements, performance and/or testimonial(s) (Appearance) in any manner and in any media, now known or later developed, throughout the world, at any time, for Serenity Central’s business purposes, without review, permission or compensation of any amount or kind whatsoever. You shall not hold Serenity Central responsible for any liability resulting from the lawful use of your Appearance in accordance with the terms of this section, or the recording activities described hereunder.
- FORCE MAJEURE: Neither Serenity Central nor any of its third-party providers shall be liable for any failure or delay in the performance of its obligations under the Agreement arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God; natural disasters; wars; civil or military disturbances; sabotage; strikes; epidemics or pandemics; riots; power failures; computer failure; loss or malfunction of utility, transportation, computer (hardware or software) or telephone communication service; accidents; labor disputes, acts of civil or military authority; governmental actions; or inability to obtain labor, material, equipment or transportation. The foregoing notwithstanding, technical issues experienced or caused by Serenity Central and/or its third-party providers are addressed in Section 2 above.
- LIMITATION OF LIABILITY: To the greatest extent permitted by law, in no event shall Serenity Central or its trustees, employees, agents, partners, suppliers or content providers be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the program (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever (however arising), (ii) for any bugs, viruses, Trojan horses or the like (regardless of the source of origination) or (iii) for any direct damages in excess (in the aggregate) of the greater of (a) fees paid to us for the particular program or (b) $100.00. These limitations will only apply to the extent permitted by law and do not apply to death or personal injury resulting from our acts or omissions or to liability resulting from our gross negligence or willful misconduct.